Drivers of cyclo rickshaws (or pedicabs) in Hue have been trained in
communication skills to improve satisfaction among passengers who use
this means of transportation in the former imperial city.
THUA THIEN-HUE (VNS) — Drivers of cyclo rickshaws (or pedicabs) in Hue have been trained in communication skills to improve satisfaction among passengers who use this means of transportation in the former imperial city.
A class in communication skills run by lecturers from the University of Hawaii, United States, and a local charity training centre was organised last Sunday to teach the art of gentle behaviour to the drivers, as well as how to provide fixed rates for their services.
A total of 350 drivers, at the end of the class, learnt how important their communication and behaviour are to the success of their services.
As Hue is a peaceful and green city, many tourists opt for a trip on the cycle rickshaw to tour the city and enjoy its natural beauty.
However, some passengers have reported that they were being treated rudely and overcharged for their trips. — VNS