Better seaports and services key to cruise tourism in VN

By Hong Van

Young UK tourist Sean Williams chose Viet Nam for his first trip to Asia in November, and revelled in the country’s rich culture and cuisine.

“My trip was amazing, I really enjoyed it. It was very different from what I’d been used to. Vietnamese culture is great. I like the way people are there, and how many of them live in the city but still all get along. The food is really good, everything I tried I liked. Really good food,” said Williams.

“I found it quite easy to find out about excursions and there were many tourist offices around offering trips and advice. People are generally very helpful if you need them. I love it there, can’t wait to be back,” he added.

With its scenic landscape, pristine beaches, fine cuisine and rich culture, Viet Nam has become a popular destination for tourists of different ages and cultural backgrounds and with diverse demands for travel.

In 2018, the country has welcomed more than 15 million international visitors, including around 400,000 who arrived on cruises.

The Asian cruise market has grown rapidly in recent years, providing a big opportunity for Viet Nam to take advantage of.

The country ranks fourth in Asia (after Japan, China and Thailand) this year in number of port calls.

Viet Nam has great potential for cruise tourism with scenic landscapes, pristine beaches, fine cuisine and rich culture. VNS Photo Hong Van

Over the past few years, Viet Nam has developed a deep-water port system that enables big cruise ships to dock. The big ports include Ha Long in Quang Ninh, Chan May in Hue, Tien Sa in Da Nang and Nha Trang in Khanh Hoa, and are designed to receive ships and cruise vessel of 50,000 to 100,000 gross tonnes.

In late November, the Ha Long International Cruise Port opened, making it the first passenger port for cruise ships in Viet Nam designed to accommodate vessels with a capacity of more than 8,000 people and able to serve two ships at once. 

Viet Nam needs more specialised ports like this to accommodate the increasing number of tourists and cruises.

Infrastructure for seaports is still a headache for Viet Nam’s cruise tourism. Other than in Ha Long, cruises still have to dock at ports designed for cargo ships.

Ahmad Kamal Bin Abdollah, manager of Cruise Port Development at NV Terminals in Malaysia, said: “Viet Nam is currently reliant on cargo terminals to provide cruise berths. Finding suitable locations for dedicated berths is not always easy. Often the solution in the near future is to mitigate the passenger inconveniences when berthing at cargo facilities.”

Some international cruises carrying thousands of tourists have been unable to dock in Viet Nam because the local ports were fully booked by cargo ships and there wasn’t a slot for passenger ships.

Viet Nam should develop a seaport system that includes terminals, duty free shops, money exchange counters and entertainment areas. VNA/VNS Photo

In mid June this year, a cruise carrying 4,800 people failed to dock at Phu My in Ba Ria-Vung Tau. In September and October, two more ships (one carrying 2,800 people and the other 4,000) had to cancel their stop in HCM City. 

The average cruise tourist is estimated to spend an average of US$100 per day.

"The unavailability of ports for cruises causes loss of money and loss of trust from international cruise lines," said Ha Bich Lien, a lecturer at the HCM City University of Pedagogy and a consultant for an international cruise company.

Many ports prefer to take in cargo ships because the charges are much higher than cruise ships.

The economic benefits from cruise ships may not outweigh cargo ship, but the number of cruise tourists can bring in higher income and improve the living standards of locals and help to promote the image of the country and its people.

At the seminar on cruise tourism development held in Quang Ninh last week, representatives from the Viet Nam National Administration of Tourism (VNAT), travel agencies and cruise lines urged more investment in seaports, which should ideally include guest terminals, modern shopping malls and entertainment areas.

Vu Duy Vu from the Saigontourist Travel Service Company said investment was needed in building wharves and piers for passenger use, public utilities including money exchange counters, duty-free shops and toilets at ports.

Vu said that more standard services including dining, shopping and entertainment should be added to meet the diverse needs of passengers. Signature souvenirs from each locality should also be on offer for cruise tourists, he added.

Abdollah said: “The cruise facilities must consider such criteria as the ability to serve the ships which include the water depth and channel access; the access to excursion sites including distance and modes of transport. They should also ensure the safe and efficient operating environment with supporting services and amenities.”

Unique tours

"The trends and demands of tourists are changing and becoming more diverse, so tour operators need to make each destination stand out and provide new high-end products and services," said Vu.

Cruise tourists used to be mostly middle-aged or retired, but now the demographic is changing. The number of tourists travelling with friends and family has also been growing, with visitors arriving from all over the world. The number of Asian passengers, especially Chinese, outnumber other nationalities like American, European and Australian, according to VNAT.